Find out more Earlier flexible booking policies If you made your booking between 16th February 2022 and 23rd June 2022, you will be eligible to request a travel voucher, if your original travel date is on or before 31st August 2022. Terms and conditions | Rebook travel in the same booking class, or; If original booking class isnt available, re-book in the lowest available class in the same cabin. Find your voucher inManage my booking, make a note of the unique code and head over to our websitewww.virginholidays.co.ukto start planning your next getaway. Privacy policy | As ever, please ensure you have your passport and relevant documentation e.g. *Name changes can only be applied on tickets that have not yet been used for travel, this does not extend to part travelled tickets. If your final destination is outside the UK, please check what COVID-19 entry requirements apply, as many countries still have measures in place: https://virg.in/ZAdL. All remaining COVID-19 restrictions will be removed for UK arrivals. See more More legroom, more style Virgin Atlantic Holidays customers in the UK should contact the Virgin Atlantic Holidays team directly during normal office hours on +44 (0) 1293 496883. Refund policy . Update the SI field with the following information: Please reissue tickets to include endorsement: Tickets must be re-issued on / before revised travel date, For bookings made on/before 11 Mar 20, refunds are allowed if customer is unable to travel due to an event beyond their control e.g. United Kingdom. Virgin Atlantic could face enforcement action over refund delays 1. For specific entries or formats, please refer to you GDS Helpdesk. Our Flex fares offer added choice and weve extended the ability to pay for a change for any reason to Economy Light customers, ensuring that this summer and beyond, customers can pick the option that best suits them. For all flights, make sure you understand theConditions of Carriageand for package holidays, theterms and conditionswill set out your options. This method looks for proteins from the virus rather than molecular or genetic indicators. In certain circumstances regulations may require airlines to pay financial compensation to customers if their flight is cancelled within 14 days of departure or delayed more than three hours. Virgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Accessibility | It said 84% of Virgin customers surveyed were dissatisfied with the customer service they received. Our intention is to be able to process all refunds raised in October within 30 days and, once the whole backlog is cleared, return to 7 and 14 day time frames for Virgin Atlantic and Virgin Holidays respectively. Your customers Open Ticket value can be used as a credit towards their future travel until 31 Dec 2023. We understand that you may be unsure of your travel plans. Privacy policy | If you have opted to receive your Travel Voucher following a cancelled flight, and you dont use the whole value of your Travel Voucher when making a new booking, you are entitled to a cash refund of the residual value. Effective immediately (Tuesday 19 April), face masks will be a personal choice for our customers and people travelling in either direction between the UK and the United States. Terms and conditions | If you refresh the page or navigate awayyou'll lose your chat, and no one wants that. Claim a refund for your seats/upgrades/excess baggage. An email with the refund status has been successfully sent to johndoe@email.com. Customers wishing to travel to the same destination via a different departure airport. Do you need a letter for your insurance company confirming your flight was cancelled? Cookie statement | If your flights are cancelled please refer to ourflight disruptionspage for more information, or refer to yourcancellation options. However this requirement does not apply if the cause of the delay or cancellation was due to 'extraordinary circumstances' which include weather conditions and the closure of airports. These policies apply to all ticket types (including those that would normally be non-changeable) and all booking classes (including Economy Light) on all routes in Virgin Atlantics international network, and for tickets booked with us on our codeshare flights - including our partners Delta, Air France and KLM. You may also wish to Claim money for delay or cancellation. We'll do everything we possibly can to keep any inconvenience to the minimum, and make any waiting time as comfortable and stress-free as possible. Are you currently away from home? Carry proof of your negative test result with you throughout your journey, as it will be needed at check in and when you arrive in your destination. If youd prefer a refund, we understand. Customers may still be asked to wear a mask when boarding or disembarking flights, according to the regulations of the departure or arrival airport or destination country / US state. A refund of your flight booking based upon the terms and conditions of your ticket. Just ask. As travel restrictions continue to ease for many countries we fly to, health and safety remains our number one priority and we continuously review all our Covid-19 health measures. There's no expiry date to use your VirginAtlantic Holidays voucher, you'll just need to make sure you book to travel by 31st December 2023. Virgin Atlantic Introduces Free Travel Insurance For Your Next - Forbes Shai Weiss, the boss of Virgin Atlantic, which last month secured a 1.2billion rescue deal, said outstanding requests for refunds will be paid by the end of next month. Once youve decided where and when you want to go, simply apply your voucher code at the checkout. . We are at a loss to know what to do.DC, Basildon. (b) We will pay the refund in the same currency that was used to pay for the Ticket, unless we agree otherwise. Refund Policy - Virgin Atlantic If you are requesting a refund because you are dissatisfied with a change that Virgin Atlantic has made to your flight, please note that if your flight is still scheduled to operate under the same flight number and your change is less than 3 hours, your refund will be calculated as per the fare rules. You can make a booking on behalf of someone else using your Travel Voucher, unless you have already commenced travel. Fare difference applies. Got questions about your Flying Club membership or points? Canadian tariffs. If youve booked directly with Virgin Atlantic and you no longer wish to travel, then you will need to get in touch for some help. The options available to you may differ slightly depending on when you made your flight booking, and the type of ticket you have. As ever, you should ensure you have adequate travel insurance for your trip. Depending on your destination, you'll likely need to have a negative test result before you can fly. Please include a daytime phone number. Bookings made by credit card or debit card no longer incur a fee. ***For one-way trips, apply 50% of the respective amounts. Should we need to reschedule or cancel a flight, we will always be in touch with affected customers and provide your options, including rebooking or refund if we cancel your flight, prioritising those with the most imminent travel plans. Re-book on a Virgin Atlantic flight to/from another destination. If you travel without formal notification of your exemption, and choose not to wear a mask at the airport or onboard, you may not be permitted to travel with us at this time. Depart and Return Calendar Use enter to open, escape to close the calendar, page down for next month and page up for previous month, Depart date not selected Return date not selected Depart Return Waived rebook onto any available VS/VS* flights in the same cabin. Accessibility | We're pleased to say that refund timeframes have returned to normal. Bookings made by credit card or debit card no longer incur a fee. As ever, you should ensure you have adequate travel insurance for your trip. 120 for Premium Canadian tariffs. For travel from 01 Jun 21, fare difference apply. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Please note, if your flight has not been cancelled then you may not be eligible to request a refund and you should refer to our conditions of carriage. Privacy policy | Terms and conditions | All of our attempts to contact the company have met with no response. We do our best to stick to the times that we plan our flights but sometimes for reasons beyond our control, we need to make some changes. Canadian tariffs. If you've got a question about your Virgin Atlantic Holidays booking or Virgin Atlantic flight, you'll find the answer here. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. . Privacy policy | Claim a refund: If we're unable to rebook you, you may be able to claim a refund which will be credited to the original form of payment. However, requirements differ by country, so we've created a checklist to help you find everything you'll need, should you need a test. Accessibility | Virgin Atlantic help centre. Check the devolved nations of Scotland, Northern Ireland and Wales for their entry rules, which largely mirror the entry rules for England. Any applicable refunds relate to the airfare portion of the inclusive package, and not the whole cost of the holiday. Virgin Atlantic tells customers refunds will take up to four months Are you travelling with Virgin Atlantic Holidays? BJVC1X), Your original date of departure (along with your actual date of departure, if that applies), Your original flight number (and your actual flight number if that's different), Your original date of departure along with your actual date of departure, Your original flight number along (and your actual flight number if you rebooked it). The US Passenger Disclosure and Attestation is a mandatory form for non-US citizens (aged 2 years or older) arriving by air to the United States. It can be used to pay or part-pay for a new booking. Compensation shall not apply to passengers travelling free of charge or at a reduced fare not available directly or indirectly to the public. 31, 2021. Virgin Atlantic help centre Travel advice USA travel advice USA travel advice. Virgin Atlantic policies Conditions of carriage Article 10 Refunds 10.1 Refundable Tickets (a) Some Tickets are sold at discounted fares and may be partly or completely non-refundable if you cancel your booking. You could try complaining to Virgin. If you booked before 06 Feb 2021 and would like to make a change, check our previous flexible booking policy at the bottom of this page. Bookings made by credit card or debit card no longer incur a fee. Last year was horrible for all of the airlines, but Virgin Atlantic had a particularly torrid time. (c) Refunds will only be made if we or our Authorised Agent issued the Ticket and authorised your refund. Everything you need to know before you go. Whether it's amending your flight dates, finding out the latest travel advice, managing your Flying Club account or something else altogether - you'll be able to quickly self-serve many common conundrums right here. No change fee will be charged, however TSP may apply, please refer to the applicable table as per ticketed date, For details of re-routing onto AF, KL or DLplease check our class mapping information. Limited exceptionsto the COVID-19 vaccination requirement apply: There are a very limited set of circumstances where a non-vaccinated adult foreign national can enter the US. If an additional credit has been applied to your Travel Voucher as a result of a cancelled flight, the value of the credit can be used towards your new flight booking. 2022 Virgin Atlantic Airways Ltd. All rights reserved.Registered office: Registered office: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF Policies Agency sales agreement Covid-19 Flex Policy (tickets issued prior to 24 June 2022) View policy Schedule changes View policy Refund policy View policy ADM policy View policy Booking policy Persons whose entry would be in the national interest, as determined by the Secretary of State, Secretary of Transportation, or Secretary of Homeland Security (or their designees). Canadian tariffs. If you cancel a booking made using a Travel Voucher, any refund will be issued in accordance with our Conditions of Carriage and the relevant fare rules. Virgin Atlantic Narrows Loss, Sees Return to Profit Next Year To find out more pleasecontact us. If you believe you are exempt from wearing a face mask or face covering, you must contact and notify our Special Assistance team at least 48 hours before you are due to travel. Customers impacted by anevent beyond their control,for bookings made on or before 11thof March 2020. Virgin Atlantic - COVID-19 - anyone managed to get a refund?
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