To add a card to your Android phone, open Google Pay and click the + sign. Log in to your Cilpper account with the email address we have on file and provide an updated email address. Riders under age 65 with qualifying disabilities can apply for a Regional Transportation Connection (RTC) Clipper card. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. See download files info to view Comma Separated Value (CSV) files. Prior to that he was an assistant sports editor at the paper from 1984-1987. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. Public Information Line: (415) 778-6757 Skip the side navigation menu and go to the main content. What are the age limits for discounted fares? That's probably the first step. The Clipper card is a convenient and secure way to manage your Bay Area transit fares and transfers in an easy-to-use, all-in-one, reloadable card. Im so glad that I dont have to go into the office the last two weeks. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Key Clipper information translated to Chinese. If you just want to take the bus, I believe that is free. Express Fares are forExpress Bus routes only. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. Me & My Car: 57 Chevy 150 could easily become a show model, Major crash closes stretch of Blacow Road in Fremont, San Jose: Officials ID woman who died following April 9 crash. This allows students, teachers and chaperones to ride VTA buses and light rail to museums, cultural events, libraries, and other popular destinations for free. VTA hasagreements with area transit operators to provide convenient transfers. Clipper cards pending pass? : r/Bart - Reddit Youth and seniors pay their regular fare on Express Buses. Youth and seniors can apply for reduced fares and access to discounted passes. All Access Digital offer for just 99 cents! hashblunt 5 yr. ago Hm true. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. A: You made me laugh, thanks! The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Or get a card in person. Fare inspectors regularly patrol the system and ask passengers at random to produce a valid transit pass. Why wasnt I notified this would happen? Please note that you cannot use your phone to unlock bikeshares. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. If you have been cited for not having valid fare and need information on how to pay the fine, you can use the Santa Clara County Public Access Traffic Case Information Website. Your 31-day pass becomes active the first time you use it to pay a fare. We are unable to display alerts at this time. WebIf you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. This happens automatically, with no disruption in your ability to use Clipper. How can I track my Clipper expenses? It is accepted on all Bay Area public transit, including all Muni vehicles, BART, AC Transit, Caltrain, SamTrans, VTA, Golden Gate Transit and Ferry, San Francisco Bay Ferry and 14 other Bay Area transit services. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Please visitThe ABCs of VTA's Class Pass Programfor more details on how to sign up. Hold it flat against the Clipper logo on the Clipper reader until you hear it beep or the BART fare gate displays \OK\. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. In London you don't even need a pass - you just use your NFID enabled debit/credit card, or Apple Pay. Once you convert your plastic card to the Clipper on Your Phone app, you will no longer be able to use your SmartPass or your plastic Clipper card for transit. If you store your card in a wallet or near chip-based cards that use radio frequency information, remove it and tag it separately to the card reader. The pass is not honored on Highway 17 Express, Dumbarton Express, Caltrain and Sports Service. Please first contact your institutions transit pass office (likely where you picked up your ID or Clipper Card). SamTrans Monthly passes are available only on Clipper and may be purchased between the 21st of the month prior month the pass is valid, until the 15th of the month the pass is valid. My wife tried to the use the card lately since ac just started charging but they told her it didnt no have enough. Payment for a single ride with Clipper will be valid for 2 hours of FREEtransfers acrossVTA buses and light rail. My spouse, relative, or close friend needs help managing their registered Clipper card. They make getting there, and back, so much easier! If a Clipper card is not used for six months, it can be deactivated. To order a Clipper card, visit Get Card. What is the difference between a limited-use ticket and a Clipper card? Select "Transit card" and "Add Clipper card". Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value All light rail passengers must have a valid fare before boarding light rail. Scan your Clipper Card at the fare gate to pay your fare. How do I add value to a Clipper card on my phone? You will need to use this new email address the next time you log in to your online account. Sign up forAutoloadand have your monthly pass automatically loaded on yourClippercard each month or make aone-time pass purchase. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p 311 (Outside SF 415.701.2311; TTY 415.701.2323) Free language assistance / / Ayuda gratis con el idioma / / Tr gip Thng dch Min ph / Assistance linguistique gratuite / / / Libreng tulong para sa wikang Filipino / / , Copyright 2013-2023 San Francisco Municipal Transportation Agency (SFMTA). 6. Tip: Always Tag Your Clipper Card on Muni (Regardless With the card you can buy discounted VTA Senior/Disabled monthly passes using Clipper or load cash value onto the card. When does the new 31-day pass become active? You can order a card and value online but note we can only mail cards to domestic addresses. /r/BART is a subreddit for any discussion relating to the Bay Area Rapid Transit system. Youth 18 and under enjoy unlimited rides on VTA bus and light rail with the Summer Youth Pass from June through August. VTA light rail operates on a proof-of-payment system. SamTrans Mobile App After the two-year pilot, and based on results from the pilot, MTC and transit agencies hope to offer a permanent program to any interested organization/employer in the Bay Area. If it is damaged, however, you will need to pay the $5 fee for a replacement card and restoration of your balance. The following MTC programs are designed to ensure compliance: MTC is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. If you already have a card, you can choose to set up Auto-Reload when you load value online. They arenot31-day passes. bFrADhDwzeCJt>HJG()qCFY9Vq{$s? Express bus fare is required for any trip that includes express service. Main Fax Number: (415) 536-9800. Learn how to apply. Log in to your Clipper account. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. The EZfare app is no longer selling tickets, and customers are encouraged to purchase their transit fare through the Clipper Card mobile app. The most you can load online at any one time is $255. Monthly passes are available for purchase from the16thof the previous month through the15thof the pass month. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. After we collect payment, we will send you an email confirming this. So if your primary funding source is declined, your order will be charged to your backup card. Once approved, your Class Pass and trip itinerary will be sent to you 2 weeks prior to your scheduled trip. The Monthly passes may be loaded to the Clipper Card at SamTrans headquarters, Clipper retailers or online at Clipper. It's simple, saves you money and you can start anytime of the year. To use your plastic card, locate the Clipper reader and tag it by holding it flat against the Clipper logo. To find out more information about replacing an RTC card, please visit 511.org. Riders paying with AC Transits mobile payment platform don't need to pre-pay for a Adult passengers traveling from a local bus to an Express bus will have to pay a surcharge of $2.50: Monthly passes are valid for the calendar month purchased. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Home | Clipper I recently registered my card but for some reason my card is still pending and tomorrow is going to be the 5th day. Key Clipper information translated to Chinese. You can use them to load and reload cash value and passes and take advantage of any available transfers. If you set up Auto-Reload for cash value, when your balance falls below $10, Clipper will automatically reload you card when you pay your next fare. Passengers with a valid Paratransit ID Cardreceive free rides on VTA Local, Express bus service and Light Rail. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Boarding with a Clipper Card Tag Clipper cards on the Clipper reader located next to the farebox. Passes Children under the age of 4 always ride the BART for free. Using Clipper This popular program allows teachers, grades K - 12, within Santa Clara County the opportunity to take their students on field trips traveling by VTA buses and light rail for free. Youth, seniors and riders with disabilities can receive reduced fares and passes with a discount Clipper card. For more information, visit Sales and Service Locations. 2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Clipper is the Bay Areas easiest way to pay for transit by bus, train or ferry. You can also order value at the same time. How can I manage the account on their behalf? Opens in new window. Select "Transit card" and "Add Clipper card". The Annual Pass Subscription Program allows you to pre-purchase 12 monthly passes (for 12 consecutive months) for the price of 11 monthly passes. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. When you board or tag on, you are charged the maximum fare, and when you tag off, the difference between the maximum fare and the fare you should pay is credited to your card. Just load it with any combination of cash value and discounted passes. May ride VTA Express Bus service without an upgrade, One pass is good for eight hours from the time of purchase, After the fun, just hop onboard youll already have your pass, Passes are 25% off of the regular Day Pass price from groups of 100 or more., Passes come in multiple day options (1-Day, 3-Day & 5-Day) for varying schedules.. It currently shows I have the amount in the Clipper will charge the $5 Balance Restoration Fee and ask you to mail your card to Clipper. You can load up to $300 on a Clipper card. Limited-use tickets are not available on phones. Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook If Clipper determines When will I be charged for my Auto-Reload value? Clipper can also be used to unlock Bay Wheels bike share bikes. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. VTA has agreements with the following regional transit operators to provide convenient transfers - find the details on our Regional Transfers page: Highway 17 Express Caltrain BART ACE AC Transit To qualify for discounted fares, Seniors must be age 65 or older and Youth must be age 5-18. Call Clipper Customer Service at 877.878.8883, TDD/TTY 711 or 800.735.2929, to request reimbursement of any cash fares you feel have been mistakenly charged to your card. Choose to stay logged in or to log out. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. Key Clipper information translated to Spanish. You can load a Monthly Pass on your card, as well as cash value for Single Rides ora Day Pass. Alerts are still available by subscription. Add Clipper to your phone before you take-off! You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. up value on a clipper card We strive to have /r/askSF serve as a reference to SF Bay Area resources. Get Clipper on Your Phone Learn More If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. If the balance on your card Clipper FAQ says it takes 5 business days to process and you can "pick up" the added value on any bus or LRV. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Learn about how to use the RTC Clipper card in the Guide to the RTC Clipper Card. Lost or stolen Day Passes or Monthly Passes shall not be replaced. Post your question about, but not limited to: visiting the city, moving to the city, nightlife, restaurants, transportation, lifestyle, culture, etc. Download Adobe Acrobat Reader software to view Portable Document Format (PDF) files. Log in to your Clipper account to add backup payment. Foreign coins and VTA light rail operates on a proof-of-payment system. Monthly - Adult (ages 19-64) | SFMTA No notice, even though they have my email? Clipper Card Transit Office Monthly Pass: Marin Local 31-Day Pass - $80 Marin Local 31-Day Senior/Disabled Pass - $25 Split Payment Option: Yes Transit Office; Clipper Card Metrolink Los Angeles Web: www.metrolinktrains.com Tel: 800.371.5465 Services: Rail Forms of Payment: Cash, Debit/Credit Cards, Checks Ways to Pay: Ticket To add a card to your iPhone or Apple Watch, open the Apple Wallet app and click the plus + icon. Using this contactless payment option, riders can enjoy discounts on single ride fares and Day passes, as well as get exclusive access to It works like any other Clipper card. Please have exact change ready when boarding. You can set up automatic reloading when you initially order a card and load value online. Learn more about using Clipper on your phone. I called Clipper, and after a 60-minute hold on a 75-minute estimated wait, the polite customer service rep started the process to restore the missing money, telling me, If you have no activity for six months, it gets deactivated., In a pandemic, with 90% of tech working from home, even the Clipper rep admitted to driving to work, because being on transit with other people is scary., Clippers terms state that after three years your card is inactive, but theres something weird about Undelivered Order Transaction ordering products or cash value that is not added to a Card for more than 180 days after payment has been received., Pardon my anger and incredulity: Clipper will abscond with my balance? What is the maximum amount of cash value I can load on my Clipper card? On most buses and stand-alone readers, you will be shown the amount of your transactions and your balance (or expiration date of your pass). By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. The Have others had this problem with funds being frozen or seemingly disappearing from your Clipper card? Once you set up Auto-Reload, we need to confirm your payment method is valid. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Clipper card pending passes cash value : r/AskSF - Reddit I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must See the. For more information about eligibility, how to apply, how to renew and how attendant cards work, visit 511.org. Monthly passes have a three day grace period at the beginning of the following month. Log In | Clipper On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Request a replacement Go Pass using Option 2 on our Transit Pass Replacement form. If your card just doesnt work, call Clipper to check your cards status and request a replacement. Monthly passes are for a specific calendar month and must be loaded to your card before the pass expiration date. Just load it with any combination of cash value and discounted passes. COPYRIGHT 2019 SANTA CLARA VALLEY TRANSPORTATION AUTHORITY (VTA). Was I supposed to activate it somewhere? Clipper is the Bay Areas all-in-one transit card, with discounts for youth, seniors, people with disabilities and people with low incomes. Three beeps and a red light means your card wasnt accepted. What's the difference between cash value and BART high-value discount (HVD) tickets? Lost or stolen Day Passes or Monthly Passes shall not be replaced. Annual Pass Applicationwith Terms and Conditions. Clipper Phone. Some transit agencies charge fares based on distance or zones. This is separate from confirmation of payment. Riders can apply for the program today at clipperstartcard.com. Just load your When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Bay Area Metro Center Clipper patrons must tag their Clipper card before boarding a light rail vehicle. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. MTC is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Phone. : Roadshow, Hands-free law means exactly what it says: Roadshow, Parents can be best (and toughest) teachers for new teen drivers: Roadshow, Why electric vehicles are better than hybrids at fighting climate change: Roadshow. If you forget to tag off, thats the fare you will pay. Fares The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Get Morning Report and other email newsletters. Looks like you need to contact them or maybe head down and ask a station agent. When you get to your departing gate, simply hold the back of your card up to the disc-shaped reader on the terminal and wait for the screen to read OK.. Email: wbacon@bayareametro.gov, Michael Eiseman, BART If you hear three beeps, you do not have sufficient value and need to add more value to your Clipper card. San Francisco, CA 94105-2066, Main Phone Number: (415) 778-6700 If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. All residents of select affordable housing communities managed by MidPen Housing in Alameda, San Mateo, Santa Clara, and Solano counties. Several hours ago, Muni Diaries heard from the folks at Muni that anyone with a monthly pass isn't required to tag their card. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Multiple Clipper cards can be purchased with cash using multiple individual transactions.A credit card can be used up to five times over two days, up to a rolling two-day limit of $115 to purchase more Clipper cards individually and to load value on your Clipper card. Students at the pilot educational institutions will be contacted directly by their school to let them know that they are eligible for Clipper BayPass. Clipper card 2020, Metropolitan Transportation Commission. Per VTA Board Approved Fare Policy: No refunds shall be made for purchased passes. A couple of things have to happen before you can use the value. Make sure you always have a current email address on file. This is done immediately with credit cards, but it can take up to 10 days if you are using a checking account as your payment method. *2 Hours of FREE Transfers when you purchase a single-ride fare using Clipper. The tag will not register if you place your device or card too low or high on the screen. Adult Clipper card usersmust pay the surcharge in the form of Clipper cash (only). If you hear two beeps, your value is low. What happens if my transit benefit order will exceed the $300 cash balance limit? Huh? You will still need to use your plastic Clipper card for this. Lifeline (low income) Passes have special application requirements,learn more about Lifeline here. WebClipper is the all-in-one transit card used for contactless fare payments throughout the San Francisco Bay Area. We will send an email to confirm that you have updated information in your account. If you still want to proceed, purchase a new Clipper card. Residents of MidPen Housing properties that are participating in the pilot will be made aware of the program by on-site property management. Accepted by all of the Bay Areas 20+ different transit agencies, your Clipper card holds cash value, Monthly passes can be purchased on yourClippercard or on the appfor the current month from the 1st 16th via the appor at anyClipperretaileror at a Ticket Vending Machine located in every Muni Metro Station. Failure to comply with VTA's fare policy is in violation of California Penal Code 640. Privacy Policy. See the Apple Pay How-To page for more details. The Clipper BayPass program is designed to measure how an all-system pass could impact travel in the Bay Area. For Conventions/Hotels only, the Convention Pass is just the ticket for savings and unlimited rides on VTALight Rail andbusduring any convention, seminar, meeting and other large gatherings. All rights reserved. Once you hear a single beep that means youve paid your fare and are good to go! San Jose, CA 95113Monday - Friday 9:00 am to 6:00 pm, 3331 North First Street Account Management Clipper Re- funds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. I'm visiting the Bay Area. If you know that your Clipper card is not damaged or defective, call Bay Wheels Opens in new window at 855.480.2453 to see if theres an issue with your account or an issue with the equipment at the bike share station. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929.
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