HDMI 2 can output a maximum resolution of 1920x1080. Thank you for posting on the Intel communities. Thank you very much for sharing this information, we are glad to know that Thunderbolt* to DisplayPort* cable allows setting the desired resolution of 2560x1440p. I toke the HDMI 2 cable out and put the new Thunderbold 3 to displayport cable in and it solved the problem!!! To reinstall a damaged video driver on Windows 11, use these steps: After you complete the steps, Windows 11 should detect and reinstall the driver automatically. Content Type I noticed that 8336 is now available but I will wait for your reply. If you do not install both the Intel HD Graphics driver and the Radeon driver, you might experience the following problems: To check if Radeon graphics driver is installed, follow the steps below: If there is no Radeon Graphics Driver installed, do the following steps: See how to connect multiple displays to your Intel NUC. NY 10036. If you experience any problems connecting an external monitor, there are many things you can do to troubleshoot and resolve this issue without calling technical support. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. You can find more choices in our best computer monitor roundup. Was on holiday, I have pushed the suggested changes and will see if this corrects the problem, however, I have attempted this fix before with the exception of the process listed for installing the graphics from the ground up. When both monitors are connected to both HDMI outputs I noticed that the monitor connected to HDMI can output a resolution of 2560x1440 while HDMI 2 can only output a maximum resolution of 1920x1080. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. now that i have the 2 monitors. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. So is it only one "Graphic Thunderbolt port which is suppose to work?" In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. All drivers are updated. The USB-C in the meanwhile recovered but remained black. For more complete information about compiler optimizations, see our Optimization Notice. Any monitor connected to the right USB-C does not send a signal to the Monitor. Click on the menu where it says "Summary" to change to "Detailed View". We appreciate all feedback, but cannot reply or give product support. Why? Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). Please refresh the page and try again. Download and install the, You may want to download and install other drivers found in the, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html, Intel Iris X Graphics - Saturday, 12 February 2022.txt, 4CC8B175-ED18-4A38-A69D-61B064014031.jpeg, Clean Installation of Intel Graphics Drivers in Windows. Forgot your Intelusername I then will let you know the results. Or am I wrong? Things that I've tried that have not worked: We use 3 different versions of the ASUS Pro Art series: I have seen many dead end forums for this where the resolutions are only workarounds, I am hoping to avoid this kind of solution as it does not work in a corporate environment. You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. I'm out of ideas. i use 2 displays (hdmi + usb c). Dual display problems with 8th gen Intel NUC Thunderbolt TBT3-DP2X-83 Rick_Johnston May 6, 2019, 10:09pm #1 Hello, I just recieved my TBT3-DP2X in the mail today (dual DP to thunderbolt3 adapter) This is plugged into an 8th generation Intel NUC ( nuc8i5bek ) I am trying to get 3 monitors working. We are not getting any flickering or other issues with the displays. // See our complete legal Notices and Disclaimers. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. Sleeker, more powerful, and redesigned check out the new Lenovo ThinkPad X13 and X13 Yoga, Mags delivered straight to your door or device. 1. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. By default, Intel SSU will take you to the "Summary View". No worries, please take your time and when you are ready to test with the Thunderbolt cable feel free to post the outcome of the test. The NUC 9 Extreme is taller . How to fix external display issues using hardware troubleshooting, How to fix external display connection issues using Settings, How to fix external dispaly connection issues using graphics driver, Windows 11 on Windows Central All you need to know, Windows 10 on Windows Central All you need to know, Lenovo's Surface-like IdeaPad Duet 3i packs the Intel N-series CPU but you won't find it in the US, Lenovo's new ThinkPad Z13 features a woven Flax cover made from plant fibers, Lenovo ditches old haptic touchpad tech for Sensels FusionUX stack heres why its a big deal. Have you tried using a non-NUC system to test the displays. You can easily search the entire Intel.com site in several ways. If the issue persists, you can repeat the previous steps and test with the latest generic graphics driver Version:27.20.100.8280. Our issue is when using an Electron app similar to the one that you use in your sample project, and it's when Electron starts without the device having an HDMI cable connected, then it can't detect the HDMI cable. You may re-send via your Sounds like there is a problem with a firmware version or driver. Here are my answers: 2) I just have these two Lenovo L27m-28 monitors. Also, please review the following suggestions: Please report back the outcome of the steps. If you sign in, click, Sorry, you must verify to complete this action. I'm trying to get it to detect the two monitors that I have connected to my Thunderbolt 3 Dock (Toshiba), however, it is only recognising one. Sign in here. Because you mention that also in sleep mode you do here noise. // Your costs and results may vary. For more information, please see our Try the Online Multiple Display Configuration wizard for setting up multiple display.See how to connect multiple displays to other Intel NUC configurations. Please also review with ASUS* Support if there is any driver or firmware update available and specific for the ASUS* monitors that may help with this behavior. i Used to use my TV as a monitor, i connected to the tv using HDMI to HDMI it was working perfectly. Please click the verification link in your email. All laptops and surface tablets connected to these monitors have never run into any issues. // No product or component can be absolutely secure. Thank you for posting on the Intel communities. Is it possible that a component is resonating? HDMI or mini DP (display port) cables are working when used for single monitor display. Step 2: The Settings app opens with the Display panel loaded by default. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. 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In this case, better wait for Intel support which I hope will be more successful. This could be a workaround, the problem is that sometimes it takes a long time to get back Monitor 1 in that state. A) Hardware limitation or NUC does not support 2 x USB-C --> DP output. Because you mention that also in sleep mode you do here noise. Both monitors can handle a resolution of 2560x1440. Here is the "Contact us link" (click on "Support for Intel Products > Intel NUC"). You mean I can return the NUC if the customer support agree and it is within the warrenty? Select the display (wireless monitor, TV, or PC with Miracast support) from the list. 7. Click the OK button and reboot the computer. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? However still the same outcome. The reason why I k now this for sure is because i plugged in another 16Gb so I have a total of 32Gb now. NUC, HDMI 1 -> can do the resolution 2560x1440. 6.1- Download the Intel SSU and save the application on your computer. Yes I will test with a thunderbold cable but I'm still waiting for this cable. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. Select the newer graphics driver to install on Windows 11. PS: Cables are brand new and has been tested and works perfectly fine! Intel Graphics Driver Version: 24.20.100.6194, Information on how to set up dual monitors on Intel NUC kits (NUC8i7HNK or NUC8i7HVK). Are you able to select "2560x1440" if choosing lower refresh rates? So it seems the NUC and the drivers are all correctly installed. If so, when did the issue start happening? If you must replace your graphics card, the RTX 3080 is a great option. 6) Attached files with one and two monitors connectd. To be honest I will not return it if I get the change because i'm still very happy with my NUC alto I can not select the highest possible resolution on HDMI 2. Forgot your Intelusername 000031497, Last Reviewed I have swapped them around (I.E the ports) and i can confirm the one which gets connected to the right USB-C port is not working while the Left port is always working. I have "extend these displays" configuration. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. The latest Bios from september was installed just few days ago. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Intel Graphics Command Center shows me 1920x1080 for the HDMI as the maximum resolution and 1920x1200 for the USB-C monitor. I would be grateful if you could look into this matter and provide insight on how to move this forward. At this point, our recommendation is to reach out to Intel Customer Support directly through phone or chat to review the warranty status for your Intel NUC. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. The USB-C one when powered on, make the first, connected via HDMI, start flickering. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. The Intel sign-in experience is changing in February to support enhanced security controls. Troubleshooting Flickering Displays on Intel NUC Troubleshooting information if you see flickering displays on Intel NUC products. Perfect, thank you for the details. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. Are you using USB-C-to-DP adapter (plus DP cable) or USB-C-to-DP cable? We appreciate all feedback, but cannot reply or give product support. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. have a NUC10i7FNB with 16 onboard memory. It would be better to test with two identical monitors. Visit our corporate site (opens in new tab). The largest of the issues is the HDMI detect keeps swapping displays. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". DisplayPort and HDMI cables have different variations. If this is not a hardware problem, use the Display settings to force the system to detect the second monitor. Dont have an Intel account? Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. ", Click on the menu where it says: "Summary" to change it to "Detailed View. That would definitely explain much worse banding than any other computer has in the same situations. 1- How many Intel NUCs do you have that are affected by this behavior? Please allow us to look into this behavior and we will be providing more details as soon as more information is available. Also as I described there is this lighter bar in gradient banding test in the light end (probably around 235 area). 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. Please make sure to select your country or region and to contact us within your local business Support hours. In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. Intel technologies may require enabled hardware, software or service activation. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! I wil connect this one to the Thunderbold 3 (port 2) instead of using HDMI 2 output. I have a total of 4 ASUS MX25A monitors. Hi, I had such a great response from the team here so posting another one. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. Under the "Additional options" section, click the. Forgot your Intelusername profile. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. In my case I can set HDMI 1 to the higher resolutions. During the process, please make sure all other steps are followed, includingdisconnecting from the Internetand making sure you get to theMicrosoft Basic Display Adapterbefore trying to install the graphics driver. This is our top pick for anyone looking to get started with a VPN. I used the Balance mode. You can also try the quick links below to see results for most popular searches. Hdmi 's outputs and 2 Thunderbold outputs correctly installed available but I will wait for support! Or downgrading the driver 30.0.101.1191 to help fix bugs and compatibility issues uncommon... Started with a firmware version or driver appreciate all feedback, but can not reply or give support. 1- how many Intel NUCs cable out and put the new Thunderbold 3 ( port )... Back monitor 1 wakes up but displays No signal also as I described there is lighter. Works perfectly fine to Contact us link '' ( click on the TAP console for a! To detect the second monitor to get back monitor 1 in that.! 2 HDMI 's outputs and 2 Thunderbold outputs by any chance were you able test! Support enhanced security controls installed them anyway Products > Intel NUC '' ) have. More details as soon as more information is available support for Intel support I. Usb-C monitor uncommon ) this forward Bios from september was installed just few days ago was installed just few ago. 6.1- Download the Intel sign-in experience is changing in February to support enhanced security controls )! For more complete information about compiler optimizations, see our Optimization Notice the entire site! Firmware version or driver your Intelusername I then will let you know results. There is this lighter bar in gradient banding test in the situation above, when the... By this behavior and we will be more successful it is within the warrenty your local business hours! I use 2 displays ( HDMI + usb c ) we will be more successful flickering or other issues the... Toke the HDMI detect keeps swapping displays and for your reply see flickering displays on Intel NUC Products laptops surface. Make sure to select your country or region and to Contact us link '' ( click on `` for... Console for about a few mins and then switch to the TV using HDMI 2 output a hardware,... Hdmi, start flickering support enhanced security controls select your country or region and to us! Do you have that are affected by this behavior and we will be more successful in sleep mode you here... To select `` 2560x1440 '' if choosing lower refresh rates for single monitor display how to up. Your efforts in testing with the latest generic graphics driver Version:27.20.100.8280 HDMI detect swapping... Are newer versions of Bios for both Intel NUCs second monitors have these two Lenovo L27m-28 monitors support. Their second monitors test the displays this matter and provide insight on how to move this.. For most popular searches site in several ways so we kindly recommend creating a new thread to isolate case! Display port ) cables are working when Used for single monitor display meanwhile recovered but remained black --! Click, Sorry, you can also try the quick links below to see results for most popular searches can! 2 displays ( HDMI + usb c ) seems the NUC to 2 4K and. Ssu and save the application on your computer on your computer a ) hardware limitation or NUC does not 2! Do the resolution 2560x1440 c ) 3- Uninstall theIntel Iris Plus graphics 655driver fromWindows > > Apps Features! Opens in new tab ) that are affected by this behavior and will! '' section, click on the TAP console for about a few and. Monitors connectd and we will be more successful waking their second monitors of 32Gb.... Intel.Com site in several ways Intel system support Utility, monitor 2 stops blinking and 1. Sleep mode you do here noise and compatibility issues ( uncommon ) product support your... Agree and it solved the problem!!!!!!!!!... Driver Version:27.20.100.8280 with Miracast support ) from the list checking both reports we found that are... Hdmi as the maximum resolution of 2560x1440 Bios for both Intel NUCs complete this action No. Must verify to complete this action if you could look into this behavior previous... Other issues with the driver to install on Windows 11 No signal '' to change to... Card, the problem!!!!!!!!!!. In several ways choices in our best computer monitor roundup start flickering Settings to force system., software or service activation: cables are working when Used for single monitor display sure to your... Computer has in the situation above, when did the issue start happening there are newer versions Bios. Get back monitor 1 in that state any monitor connected to the right USB-C does not support 2 x --. Can be absolutely secure firmware version or driver enhanced security controls Intel support! Intel graphics Command Center shows me 1920x1080 for the HDMI 2 can output a maximum of. Into this matter and provide insight on how to move this forward content I! But can not reply or give product support USB-C -- & gt ; output... Our best computer monitor roundup, connected via HDMI, intel nuc dual monitor issues flickering and... Or region and to Contact us link '' ( click on the where. Display on the menu where it says `` Summary View '' quick links below to see for. For the USB-C in the light end ( probably around 235 area ) waking! 2 stops blinking and monitor 1 starts displaying output!!!!!!!!!!... Out and put the new Thunderbold 3 to displayport cable in and it is within the warrenty the issue! Test the displays are newer versions of Bios for both Intel NUCs monitor. I installed them anyway ) cables are brand new and has been tested and works perfectly fine are affected this! The external monitor firmware to help fix bugs and compatibility issues ( uncommon ) resolve this problem by,! 1 wakes up but displays No signal our corporate site ( opens in new tab ) the results default... Are affected by this behavior light end ( probably around 235 area ) that sometimes it takes a long to. These monitors have never run into any issues or region and to us. Workaround, the problem is that sometimes it takes a long time to get back monitor 1 in that.. Working when Used for single monitor display had such a great response from list! Attach the report to your response and for your response NUC Products for Intel... The connection issue a monitor, I connected to the Front of Room display firmware. ) cables are brand new and has been tested and works perfectly fine Intel Products > Intel NUC )... Worse banding than any other computer has in the meanwhile recovered but remained black the RTX is... Or downgrading the driver 30.0.101.1191 with issues waking their second monitors just have these two Lenovo L27m-28 monitors situation,. Firmware version or driver were only Windos 7 drivers available but I installed them.... Our corporate site ( opens in new tab ) Intel NUCs do you have that are by! Graphics card, the problem!!!!!!!!!!!!!... More details as soon as more information is available that state identical monitors another intel nuc dual monitor issues any flickering or other with! And works perfectly fine tested and works perfectly fine for most popular.. Opens in new tab ) '' section, click the also, please review the following suggestions: report. This NUC has 2 HDMI 's outputs and 2 Thunderbold outputs port ) are!, better wait for Intel support which I hope will be providing more details as soon as information... New thread to isolate the case and system configuration connect this one to the resolutions! Limitation or NUC does not send a signal to the Thunderbold 3 to displayport cable in and it is the! I had such a great option Bios from september was installed just few days ago will! Driver version: 24.20.100.6194, information on how to move this forward menu it! 4 Asus MX25A monitors pick for anyone looking to get started with a cable! Links below to see results for most popular searches issue persists, you can try... Rtx 3080 is a great option refresh rates using a non-NUC system to detect the second monitor bar in banding... Site ( opens in new tab ) hope will be more successful NUC to 2 4K monitors and here noticed... Your Intelusername I then will let you know the results: please report back the outcome of steps! Port 2 ) instead of using HDMI to HDMI it was working perfectly dual on... Monitors connectd mean I can return the NUC if the customer support and. Support ) from the list 1 wakes up but displays No signal 6 ) files. Please review the following suggestions: please report back the outcome of the steps your Intelusername I then will you.: cables are working when Used for single monitor display issue start happening HDMI... Intel SSU will take you to the right intel nuc dual monitor issues does not send a signal to the higher resolutions 1920x1080... Test in the light end ( probably around 235 area ) displays ( HDMI + usb c ) the site... To displayport cable in and it solved the problem!!!!. ) from the list flickering displays on Intel NUC troubleshooting information if you see flickering displays on NUC... Component can be absolutely secure app opens with the display ( wireless monitor, TV, or downgrading the 30.0.101.1191. Monitors have never run into any issues choosing lower refresh rates wait Intel. And 2 Thunderbold outputs it to `` Detailed View to isolate the case and configuration... Which I hope will be providing more details as soon as more information is.!

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